Crestron DM-RMC-200-C Guía de instalación descargar pdf (Pagina 37)

Crestron DM-RMC-200-C DigitalMedia 8G+™ Receiver 200

Problem Solving

Troubleshooting

The following table provides corrective action for possible trouble situations.

If further assistance is required, please contact a Crestron customer

service representative.

DM-RMC-200-C Troubleshooting

TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION

PWR LED

does not

illuminate.

Device is not receiving

power.

Verify power supply

connections to the device and

to the power outlet.

PWR LED

flashes.

Memory test fails while

the device boots up.

Power cycle the device.

Green LED on

DM IN port

does not

illuminate.

Device cannot establish

a link to the device

connected to the

DM IN port.

Verify cable connection to the

DM IN port.

Device is not receiving

video signal.

Ensure proper video signal is

routed to device.

VIDEO LED

does not

illuminate.

Device connected to the

HDMI OUT port has not

sent the hotplug signal.

Power on device connected to

the

HDMI OUT port and ensure

that it is switched to the correct

input.

VIDEO LED is

green but

video on

connected

display is

black.

HDCP is blanking the

video output.

Verify that device connected to

HDMI output supports HDCP.

Amplifier is turned off or

EDID is not configured

properly.

In DMTool, confirm that Enable

Analog Audio Outpu

t is

selected.

There is no

sound from

connected

speakers.

Volume is turned down.

In DMTool, move the volume

slider up as necessary to

increase the volume.

(Continued on following page)

Operations & Installation Guide – DOC. 7126B DigitalMedia 8G+™ Receiver 200: DM-RMC-200-C • 31

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