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Crestron TPMC-10-DSW Guía de instalación Pagina 17

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Crestron TPMC-8X-DSW Wall Mount Docking Station for TPMC-8X Series
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPMC-8X-DSW Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Touch screen is
not properly
docked.
Adjust the touch screen to make sure
it is squarely seated in the unit and
fully snapped into position.
TPMC-8X-DSW
contacts are dirty.
Perform “Manual Undocking of Touch
Screen” (refer to page 11), then clean
the contacts.
TPMC-8X-DSW
does not unlatch
the touch
screen.
The solenoid
connector is not
secure.
Perform “Manual Undocking of Touch
Screen” (refer to page 11), then
unmount the unit (refer to
“TPMC-8X-DSW Removal” which
starts on page 9) and check that the
connectors are secure.
Touch screen
does not dock
in the
TPMC-8X-DSW.
There is
mechanical
binding in the
TPMC-8X-DSW.
Unmount the unit (refer to
“TPMC-8X-DSW Removal” which
starts on page 9) and check the
assembly.
TPMC-8X-DSW
contacts are dirty.
Perform “Manual Undocking of Touch
Screen” (refer to page 11), then clean
the contacts.
Touch screen
works in
wireless mode
but not when
docked.
Insufficient power
from Cresnet
connection.
If the unit is powered via a Cresnet
cable, use the Crestron Power
Calculator to help calculate system
requirements. (Refer to
www.crestron.com/calculators
).
TPMC-8X-DSW
contacts are dirty.
Perform “Manual Undocking of Touch
Screen” (refer to page 11), then clean
the contacts.
Internal battery or
external battery
pack cannot
retain a charge.
Undock the touch screen and replace
the internal battery or external battery
pack.
TPMC-8X
Series touch
screen mounted
in the
TPMC-8X-DSW
does not
recharge.
Power connection
is not secure.
Undock the touch screen, then
unmount the unit (refer to
“TPMC-8X-DSW Removal” which
starts on page 9) and check that the
connectors are secure.
Front panel is
not flush with
the wall.
Enclosure
clearance is not
adjusted properly.
Undock the touch screen, refer to the
BB-8X-DSW or PMK-8X-DSW
Installation guide* and re-adjust the
enclosure clearance.
* For further information, refer to the latest revision of the BB-8X-DSW or PMK-8X-DSW Installation
Guides (Doc. 6579 and Doc. 6580 respectively).
Operations & Installation Guide – DOC. 7080B Wall Mount Docking Station for TPMC-8X: TPMC-8X-DSW • 13
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